1. Nature of Services (No Physical Shipping)
Otbix Systems (a unit of Simb Technologies) is a specialized B2B software engineering and AI automation studio. All our products and deliverables are 100% digital solutions, cloud infrastructure, and software integrations.
2. Digital Service Delivery Milestones
Upon receipt of invoice payment via our payment gateway (Razorpay), our project fulfillment progresses through defined operational stages:
Stage 1: Kickoff & Technical Discovery (Within 24–48 Hours)
You will receive your technical onboarding questionnaire and secure sandbox access instructions within 24 to 48 business hours of payment confirmation. Our senior engineering leads will schedule your architecture alignment call.
Stage 2: Custom AI Build & Integration (7 to 14 Business Days)
Standard frontline AI roles (such as Front-Desk & Sales, Billing & Collections, Catalog Sync) are typically built, configured with guardrails, and connected to your APIs/CRMs within a 7 to 14 business day sprint.
Stage 3: Staging Verification & Production Go-Live
Before routing real client inquiries, we run end-to-end sandbox simulations with your team. Once approved, webhooks are pointed to your production WhatsApp number or live CRM, marking formal service completion.
3. Confirmation of Service Delivery
Digital service completion is formally verified when:
- The AI Employee webhooks are actively receiving and successfully processing inquiries on the client's designated communication channel; or
- The Client signs off on the staging verification report, or starts routing live customer production data through the deployed endpoints.
4. Fulfillment Inquiries & Escalations
If you experience any delay in receiving onboarding credentials or have questions regarding project delivery milestones, please contact our delivery desk:
Email: hello@otbix.com
Phone: +91 79974 62639
Registered Office: Simb Technologies (trading as Otbix Systems), 3rd Floor, Plot No 5, Doctor's Colony, HITEC City, Hyderabad, Telangana 500081, India.